FAQ

Frequently Asked Questions

🚚 Shipping & Delivery

How long does delivery take?
Europe: 7–15 business days. North America: 10–20 days. Rest of world: 14–25 days.

Is shipping really free?
Yes — we offer free worldwide shipping on all orders, always.

How do I track my order?
You'll receive a tracking number by email once your order ships. Use it on the carrier's website.

💳 Payments

What payment methods do you accept?
We accept all major credit/debit cards via Stripe, and PayPal.

Is my payment secure?
Yes. All payments are processed with SSL encryption. We never store your card details.

📦 Returns & Refunds

Can I return an item?
Yes — within 30 days of receiving your order, as long as the item is unused and in original packaging. See our Return Policy.

How long do refunds take?
5–10 business days after we receive your return.

🐾 Products

Are your products safe for pets?
All products are sourced from trusted manufacturers and meet safety standards. Always supervise your pet with new toys or products.

Do you ship food/treats internationally?
Yes, though customs regulations vary by country. The buyer is responsible for any customs duties.

📧 Contact

How can I reach you?
Email us at support@apexfur.com — we reply within 24 hours.